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Expectations

Recently I flew on Pacific Blue for the first time.  As it was my first flight I had expectations. Big Ones. Cool crew, more seat room, modern planes. It was to be an adventure.

On my first flight the crew were dull, boring and lifeless. Their attempts at humour were staged and had as much heart as frozen dead fish. My second flight was far more entertaining, the crew obviously enjoyed each other and started their own onboard dating service over the PA. On my final flight the crew were chatty and entertaining.

Surprisingly however, Pacific Blue did not live up to my expectations.

The first crew let them down. I hadn’t expected the seats to be so hard (yip really). I hadn’t thought about the fact I would need to buy a drink of water, and that the minimum visa transaction was $10. I don’t carry cash.

They did not meet my expectations. Not through any fault of their own but because I had the wrong expectations.

Jim flew with them a week later and loved them, metaphorically of course. His expectations were different. 

So…

In business, in life, or in love, expectations are the root of most problems.

Over and over and over again I have expectations for people that I forget to tell them about.  I think it is one of my greatest leadership struggles as it happened to me twice on Friday. They in turn have expectations of me that they don’t tell me about. I fail to meet their expectations and they mine.

All because we didn’t communicate well.

We become disappointed with each other,

Annoyed,

Even ANGRY!

Expectations, if I don’t communicate them, ARE MY PROBLEM.

Rich people keep driving

When I was in Fiji recently, Karina and I hired a car for the day. We wanted to drive to places that most people wouldn’t go. We wanted to see the people of Fiji. To experience. To open our eyes.

On this particular day we met with Karl (from Malomalo). He graciously led us down the coast where we checked out the water. Karl explained that the average income for the people of Fiji is $1 - $2 per hour. But the cost of living is basically the same as New Zealand.

Our journey with Karl took us down some serious back roads which was fun. We travelled through villages that 99.9% of visitors to Fiji will never see. Unlike the Villagers on the main road, they are not sponsored by Coke or Pepsi. They don’t have signs up saying they are supported by NZAID. They are just villages.

On the way back to our resort. I took these two pictures. The first is 3 guys working collecting sugar cane. As I slowed on the railway lines I took another, because I thought the lines of the track were cool. One of the guys called to this older man and he stood and posed for the picture.

I took the picture, gave him a wave and kept driving. At the time he was just a picture. Now the picture has become so much more.

I didn’t care about his circumstances.

I don’t know his name.

His family.

His needs.

Him!

He may not have had needs. He may have been happier and more content than me. But to him, I am sure, I was just another rich tourist who took a photo and kept driving.

The picture will be a vivid memory of the day I went to see the needs of the people of Fiji and forgot to see the needs of the individual before my eyes. I forgot to be.

I think we do that often.